Privacy Policy

[HEADING] Privacy Policy. Anew Dental Clinic
Anew Dental Clinic ("we", "us", "our") operates anewdental.com.sg and is committed to protecting your personal data in accordance with Singapore's Personal Data Protection Act (PDPA). This policy explains what personal data we collect, why we collect it, how it is used, and what rights you have over it.

[H3] 1. Information We Collect
We may collect the following categories of personal data:
Contact details you provide directly: name, phone number, email address, and any message content, when you contact us via our website contact form, Google Ads lead forms, WhatsApp, Telegram, or by phone.

Appointment and enquiry details: the service you are enquiring about and any preferences you share with us.

Website usage data: collected automatically via Google Analytics (GA4), including pages viewed, approximate location (city-level), device type, and how you arrived at our site (e.g. via a Google search or ad).

Advertising interaction data: if you click through from a Google Ads or Meta (Facebook/Instagram) ad, those platforms may record that the click occurred, in accordance with their own privacy policies.We do not collect clinical or medical records through our website, ads, or messaging channels. Medical and treatment records are collected and held separately, in person at the clinic, under our standard patient records process.

[H3] 2. How We Use Your Information
We use the personal data described above to:Respond to your enquiries and contact you about appointments.Schedule, confirm, or follow up on dental appointments.Improve our website and understand how visitors find and use it.Measure the performance of our advertising (e.g. which ads lead to enquiries), so that we can run our marketing more efficiently.Comply with legal or regulatory obligations where applicable.We do not sell, rent, or trade your personal data to third parties for their own marketing purposes.

[H3] 3. Third-Party Services We Use
To operate our website and advertising, we use the following third-party services, each of which processes limited data on our behalf and operates under its own privacy policy:
Google Ads & Google Analytics (GA4) — advertising delivery and website analytics.
Meta (Facebook/Instagram) Ads — advertising delivery.WhatsApp and
Telegram — messaging, subject to those platforms' own privacy terms once a conversation begins.
Our website hosting provider — to store and serve our website content.Where these services are provided by companies located outside Singapore, your data may be processed outside Singapore. We take reasonable steps to ensure such third parties provide a standard of protection comparable to the PDPA.

[H3] 4. Consent
By submitting your details through our website, a Google Ads lead form, or by messaging us via WhatsApp or Telegram, you consent to us collecting and using your personal data as described in this policy. You may withdraw your consent at any time by contacting us using the details in Section 10, though this may affect our ability to respond to your enquiry or provide services to you.

[H3] 5. Data Retention
We retain enquiry and contact data only for as long as necessary to respond to your enquiry, manage your appointment, or as required by applicable law. Data collected through advertising and analytics platforms is retained according to the retention periods set by those platforms (e.g. Google, Meta), which we do not directly control.

[H3] 6. Data Security
We take reasonable technical and administrative measures to protect personal data against unauthorised access, disclosure, alteration, or loss. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

[H3] 7. Your Rights
Under the PDPA, you have the right to:
Request access to the personal data we hold about you.
Request correction of inaccurate or incomplete personal data.
Withdraw your consent to our collection, use, or disclosure of your personal data.
Ask us to stop using your personal data for marketing purposes.
To exercise any of these rights, please contact us using the details below. We will respond within a reasonable timeframe in accordance with the PDPA.

[H3] 8. Children's Data
Our website and enquiry channels are intended for use by adults enquiring on their own behalf or on behalf of a family member, such as a child patient. We do not knowingly collect personal data directly from children without the involvement of a parent or guardian.

[H3] 9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date below indicates when this policy was last revised.

[H3] 10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:Anew Dental Clinic
Blk 24 Sin Ming Road, #01-31, Singapore 570024
Phone: 6298 4388
WhatsApp/Telegram: 8787 0913Last updated: 20/09/2026